StreetSpring Privacy Policy

Last Updated: January 20, 2026

Effective Date: January 20, 2026

Introduction

StreetSpring, Inc. ("StreetSpring," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related services (collectively, the "Service").

This Privacy Policy is incorporated into and subject to our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms of Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you create an account, we collect name, email address, phone number (optional), company/organization name, job title or role, billing address, and payment information (processed securely by third-party payment processors).

User-Generated Content: Information you voluntarily submit, including search queries (addresses, business types, preferences), saved locations and comparisons, custom inputs (rent amounts, square footage, business details), feedback and communications with support, and profile preferences and settings.

Communications: When you contact us, we collect correspondence content, customer service interactions, and survey responses or feedback.

1.2 Information Collected Automatically

Usage Data: We automatically collect device information (type, operating system, browser, IP address), usage patterns, clickstream data, access times and frequency of use, referral URLs, and exit pages.

Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to authenticate users, remember preferences, analyze usage patterns and performance, deliver targeted content (with your consent), and monitor for fraud and security incidents.

Location Data: We may collect approximate location based on IP address and precise location if you grant permission on mobile devices. Location data is used solely to enhance service functionality and is never sold to third parties.

1.3 Information from Third Parties

We may receive information from payment processors (e.g., Stripe), data providers (e.g., Esri, U.S. Census Bureau, Crexi, OpenStreetMap, Yelp), marketing partners, social media platforms, and business partners.

2. How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and payments
• Create and manage your account
• Generate survivability scores, analyses, and reports
• Personalize your experience and recommendations
• Provide customer support
• Monitor, analyze, and improve service performance
• Develop new features
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We may share your information with trusted service providers (payment processors, hosting providers, analytics providers, support tools, email providers) solely to provide services to us, and we require confidentiality and security.

We do not sell your personal information for monetary consideration.

4. Data Security

We implement commercially reasonable safeguards (encryption, access controls, network security, audits, training, and third-party vetting). Despite our efforts, no security measures are perfect and we cannot guarantee absolute security.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at support@streetspring.com.